Refunds & Cancellations
Last Updated: October 13, 2026
DRAFT — pending review by counsel. “Mochipy” is a working name and the operating company's legal name, address and governing law are placeholders until confirmed.
Before the baker accepts
Cancel any time; your card hold is released and you are not charged. If the baker declines or doesn't respond by the deadline, the hold is released automatically.
After acceptance
Each baker sets a cancellation window shown before you pay (by default: a full refund if you cancel at least 48 hours before pickup and before preparation starts, 50% after that until preparation starts, none once preparation has started).
If the baker cancels
You receive a full refund.
Missed pickups
Orders not picked up during the pickup window aren't refunded unless the baker or Mochipy support agrees otherwise.
Problems with an order
Report damaged, wrong or unsafe items from the order in the app. Support may issue refunds where appropriate. Refunds return to the original card, usually within 5–10 business days.