Help & safety

Allergic reaction or illness? Call 911 or seek medical care first. Then report it from your order in the app so we can act quickly.

Contact us

Email support@mochipy.com. In the app: Account → Contact support. Urgent food-safety reports are reviewed first.

Reporting and blocking

You can report a shop, product, review, message or order from the app, and block a baker or customer from any conversation. Reports go to Mochipy's trust & safety team; we may remove content, suspend shops and contact regulators when food safety is at risk.

Orders and refunds

See Refunds & cancellations. You're never charged unless the baker accepts your order.

Your account

Download your data or delete your account in the app under Account → Privacy & safety.